TechGear Electronics Customer Service Department 789 Innovation Drive San Francisco, CA 94105
March 20, 2024
Mr. David Thompson 456 Oak Street Portland, OR 97201
Dear Mr. Thompson,
Thank you for contacting TechGear Electronics regarding the issue with your SmartWatch Pro. We sincerely apologize for any inconvenience this has caused you. Customer satisfaction is our top priority, and we take all product concerns seriously.
After reviewing your case and examining the photographs you provided, our technical team has determined that the battery malfunction is covered under your two-year warranty. We will be happy to replace your device free of charge.
Enclosed with this letter, you will find a prepaid shipping label. Please package your smartwatch securely and send it to our service center using this label. Once we receive your device, we will ship a replacement within three business days. You can track your replacement shipment using the tracking number we will send via email.
Additionally, as a gesture of goodwill, we would like to offer you a 20% discount on your next purchase at our online store. The discount code is: VALUED20. This code is valid for three months from the date of this letter.
If you have any questions or need further assistance, please don't hesitate to contact our customer service team at 1-800-TECHGEAR or support@techgear.com.
Thank you for choosing TechGear Electronics. We value your business and look forward to serving you better in the future.
Sincerely, Lisa Martinez Customer Service Manager TechGear Electronics